Shipping & Returns
Shipping:
At Greenmoods B.V., we attach great importance to an efficient shipping process to ensure that orders from our customers are handled promptly and carefully. To achieve this, Greenmoods B.V. collaborates with reliable shipping services such as PostNL and DHL. These reputable companies are engaged to deliver Greenmoods B.V.'s orders to our customers.
However, at Greenmoods B.V., we understand that sometimes special arrangements may be necessary for shipping orders. Therefore, we are open to discussing alternative shipping methods or conditions with our customers. It is important, however, that both parties agree to these changes before they are implemented in the shipping process.
If you have any questions about the shipping process or would like to discuss special requests, please feel free to contact the customer service of Greenmoods B.V. Our friendly and knowledgeable team is ready to answer your questions and assist you with any shipping-related matters.
Returns:
At Greenmoods B.V., we have a policy in place where returned products, unfortunately, cannot be accepted. To ensure that our customers are satisfied with their purchases, Greenmoods B.V. advises all customers to visit their showroom prior to placing their first order. This allows customers to personally view the products, experience their quality, and make an informed decision when placing their order.
By providing customers with the opportunity to view the products in the showroom, Greenmoods B.V. aims to ensure that they receive the right products that meet their expectations. By following this advice, customers can avoid disappointments and inconveniences associated with returning products.
However, we are always available to answer questions and address any concerns through our customer service, to ensure that our customers can make informed purchase decisions.
